Where can i find some advice on cleaning and making my bag last longer?
All the tech air tips and tricks can be found here
What credit/debit cards can be used for payment?
tech air accepts Visa, Visa Electron, Mastercard, Switch and Solo cards through SagePay. We also have enabled a Google checkout option (UK only) to speed up the process for those who already have an account with this company. People returning to our site will notice we have removed our Paypal option following an unjustified and abusive freeze on our account. We apologise for any inconvenience.
What are the delivery costs?
All the details on our delivery rates and our delivery policy can be found here
Login In and Out
You will be asked to log into your tech air account to order or any time you need to access your account or order information. If you have trouble logging in, please check that you have provided a valid email address email@example.com if your computer is set to auto-complete the e-mail, make sure the correct e-mail address is listed. If in doubt on your password, you can ask for it to be sent again by clicking on the “forgotten your password” option.
Note: i-TRAK registration and tech air warranty registration are located on 2 different portals. You will unfortunately not be able to log in using one same ID.
How can I access the Partner Site
Our partners will be provided with a secure access to the Partner Site
Should you need this, please contact your account manager or fill in the corporate form.
Where can I find instructions for the accessories I bought?
Instructions are to be found with the product details on the Product page . Bear in mind some accessories might only be seen on our bundle selection. If you cannot find what you are after, please contact us @ firstname.lastname@example.org
How do I return an item bought from the website?
At tech air we want you to be delighted every time you purchase products from us. Occasionally though, we know you may want to return items, so here are the details of our no-quibble returns policy. Easiest way to return an item is first to use the contact us page.
Where can i find the "Made In" label?
This label will bear some useful information often required to return a product to us or to help identify the product. Some guidelines to find it on your bag: For classic clam cases, this label can be found on the inside right side of the inside document slip pocket about 3 ins from the bottom. On the messengers, briefcases, backpacks and trolleycases, this label is sewn on the bottom rightside on the inside of the laptop/main compartment (not on the laptop sleeve) about 3 ins from the bottom. For the handled slipcases, this label is fixed on the bottom rightside on the inside of the laptop compartment about 3 ins from the bottom. On the Neoprene Slipcases, this label is immediately visible on the bottom rightside of the inside panel. On the camera and hard drive cases, the label is on the inside bottom rightside of the compartment. On the iPAD folio case, this label can be found under the product label.
At tech air, we're committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. More details here
All the legal jargon and terms and conditions regarding use of our websites can be found here
Rohs european directives, how does tech air comply?
Upon investigation and after discussions held with the UK Department of Trade and Industry, we can confirm that our laptop carry case products, as they are not in themselves electrical or electronic equipment, although they are of course made with the intention to carry electrical and electronic equipment, sit outside the remit of this legislation.
The legislation does however apply to our electronic computer peripheral products. As a result of this, Tech air takes the necessary steps to ensure that all of the affected products, including components and sub assemblies of those products, do not contain the restricted substances outlined in the RoHS directive and should they do so, that the levels of those restricted substances are below the accepted threshold.
In order to support this claim, Tech air are able and happy to provide certificates for each of our electronic products is requested by our customers.
Reach directives, how does tech air comply?
After reviewing the detail of this regulation and discussing the details with the relevant authorities, it is clear that the main parts of the regulation are not relevant to us and our products. Under the duty of producing and importing an “Article” we do have a duty to communicate to our customers [distributors, retailers, resellers etc] ONLY if; 1. one of the 15 listed SVHC’s is used in the process / manufacturing of any of our materials and fittings AND 2. the total weight of that SVHC is more than 0.1% of the total weight of the finished laptop bag.
At the present time, to the best of our knowledge, this is not the case. However, we will continue to monitor the situation and if circumstances should change in the future we will, as the regulation requires, communicate the details to our customers.
Last update 02/02/2012