Your privacy

First and foremost, we promise to keep all of your personal information safe. It’s kept on a secure server that fully complies with the UK Data Protection Legislation, and our login and shopping cart are both SSL secure, meaning you have nothing to worry about. Check out the GeoTrust icon for more info.

What information is collected and how is it used?

To help make your techair experience as smooth and enjoyable as possible, we collect these bits of information:

• Your name, email address, delivery address and phone number. This is essential for us to process and fulfil your order, as well as notify you of its status. Pretty useful stuff!

• Your login name and password. This login information means you can come and go as you please. We’d hate you to be a stranger.

• What site you’ve come from, what pages you’ve looked at and how you use our site. This information helps us to make your techair shopping experience better.

We may also use the information we collect to notify you from time to time about important changes to the website, new services and exciting offers we think you'll be interested in. If you’d rather not receive this info, you can opt-out at any time by unsubscribing. There won’t be any hard feelings we promise, (*sob).

Will my information be shared?

No, we will never pass your personal information or details to any third parties without your permission. We do employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and emails, analysing data, providing marketing assistance, processing credit card payments and providing customer services. These companies and individuals will have access to personal information needed to perform these tasks. However, they cannot use it for any other purpose and are required to process the data in accordance with the UK's Data Protection Legislation and our own strict guidelines. When you’re asked for feedback of any kind, it is never passed on to a third party. We only use your feedback to develop our product and service offering, helping us continue to function with emotion.

What about Cookies?

As well as being a tasty biscuit, cookies are also small data files that get stored by your browser onto your computer's hard drive. Like most sites, we use cookies to make sure you don’t lose any items from your basket between visits and to welcome you when you come back. However, just like your personal information, it’s all kept 100% private. We are only interested in using the information that we collect to make our site better for you. For more information about cookies please click here.

The legal bit

By using our website, you’re giving us consent to the collection and use of this information. If we decide to change our privacy policy, we’ll post those changes on this page. We want to ensure that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. We will never keep you in the dark.