Customer service

If you’ve got a question about anything, we’re here to help. We may have even answered your question already, why not take a look at our FAQs page.

Shipping and delivery

All shipments are made from our UK warehouse and most of our UK and European deliveries are sent by courier. You can find out more about our delivery service here.

Privacy and security

We are committed to protecting your privacy. You can read all about how here.

Returns and replacements

We hope you love our kit as much as we do, but if you don’t we’ve made returning your unwanted item easy. You can find out how to return your item here.

Payment, pricing and promotions

We accept Laser (Irish Maestro), Master Credit Card, Master Debit Card, PayPal, UK Maestro, Visa Credit Card, Visa Debit Card, Visa Delta Card, Visa Electron. We reserve the right to change the prices of our kit without prior notice. From time to time we will run great promotions and offers via our website. Dates of our promotion periods will be clearly stated on the site and will not be retrospective. Unfortunately, this means that no refunds will be made should your order be placed just before a promotion starts.

Your account

In your account you will be able to see the orders you’ve placed as well as their status. If you forget your password (it happens to the best of us), you can ask for it to be sent again by clicking on the ‘forgotten your password’ option.